24/7 support grounded in your documentation.
Support queues grow, response times slip, and customers ask the same questions your documentation already answers — they just can't find it.
A customer support knowledge assistant that answers customer questions 24/7 using your product documentation, help articles and past tickets, and hands off smoothly to agents when needed.
Trained on your docs, FAQs, policies and resolved tickets
Deployed on web chat, WhatsApp and email
Resolves routine issues end-to-end; drafts replies for complex ones
Seamless handover to human agents with full conversation context
Continuous learning from agent corrections
3–4 weeks to live deployment.
| Discovery & design | Week 1 |
| Build & integration | Weeks 1–3 |
| Pilot with real users | Weeks 3–4 |
| Rollout & optimisation | Ongoing |
That's your choice — we recommend transparency plus an always-available path to a human.
English, Mandarin, Malay, Tamil and 50+ other languages out of the box.
The full conversation and a summary are passed to your helpdesk (Zendesk, Freshdesk, Intercom and others).
Book a free AI Readiness Assessment and get an ROI estimate specific to your business — worth SGD 1,500, at no cost.
Book a FREE AI Readiness Assessment →