Instant diagnosis costs, repair quotes and job scheduling for devices, appliances and equipment.
Customers call to ask "How much to fix my aircon / washing machine / laptop?" — and staff spend time looking up models, checking parts availability and manually quoting. After-hours enquiries go unanswered, and scheduling the job is another round of back-and-forth.
An AI assistant that identifies the device or appliance, walks the customer through basic troubleshooting, provides an indicative diagnosis and repair cost, and — once the customer is ready — hands off to the AI Booking Assistant to schedule the maintenance or repair job into an available service slot.
Customer describes the issue via WhatsApp, web chat or phone — can include photos
AI identifies the device model, brand and likely fault from the description or image
Provides an indicative cost for diagnosis, repair or routine maintenance
Customer accepts the quote and the AI Booking Assistant schedules the job
Confirmation, reminders and follow-up are handled automatically
Routine servicing, gas top-ups, chemical wash quoting and scheduling.
Laptop, phone and tablet diagnosis, screen replacements, data recovery quotes.
Washing machines, refrigerators, ovens — fault identification and repair costs.
Vehicle servicing schedules, breakdown diagnostics and parts cost estimates.
Handles the what and how much: identifies the device, diagnoses the issue, and provides a cost estimate the customer can accept or discuss further.
Handles the when: once the quote is accepted, schedules the job into an available service slot, sends confirmations and reminders, and manages reschedules.
The customer experiences one seamless conversation — the handover between agents happens behind the scenes.
3–5 weeks from kickoff to live pilot.
| Discovery & pricing data | Week 1 |
| Build & integration | Weeks 2–4 |
| Pilot with real customers | Weeks 4–5 |
| Rollout & optimisation | Ongoing |
We train the assistant on your specific pricing matrix — labour rates, common parts costs, service packages and any brand-specific pricing. You update the data, and the AI reflects it immediately.
Yes. The assistant can analyse images sent via WhatsApp or web chat to help identify the device model and visible symptoms, improving the accuracy of the initial diagnosis.
The assistant explains that a diagnostic visit is needed, quotes the diagnostic fee, and schedules the visit via the AI Booking Assistant. After the technician confirms the issue, a revised repair quote can be sent automatically.
Yes. For services like quarterly aircon servicing, the assistant can set up recurring appointments and send proactive reminders when the next service is due.
Book a free AI Readiness Assessment and get an ROI estimate specific to your business — worth SGD 1,500, at no cost.
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